FAQ

Welcome to the Londyn Lewinsky FAQ page. Here you'll find answers to the most common questions about our products, delivery, returns and customer support. If you need further assistance, our team is always here to help.

How long does delivery take?

Our estimated delivery times are as follows:

Order processing: 1–3 business days (Monday–Friday, excluding public holidays)
Shipping time: 6–9 business days (Monday–Friday)
Total estimated delivery: 7–12 business days

These are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom, with no minimum purchase.

Where is Londyn Lewinsky based?

Londyn Lewinsky is an online-only fashion store operated by GFFC Capital Ltd, a company registered in England and Wales.

Our registered business address is: 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

Please note that this is our registered office address and not a returns address. Always contact us before sending anything back.

What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at info@londynlewinsky.com or on +44 20 3769 9007.

Please include clear photos of the issue so we can resolve it as quickly as possible. In these cases we cover the full cost of the return.

Can I cancel my order?

If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible. We can usually make changes within 1–3 business days of purchase.

Once an order has been dispatched, cancellation is no longer possible and the return process applies.

What is your return policy?

You have 14 days from the day you receive your order to cancel it, for any reason and without giving a explanation, under the Consumer Contracts Regulations 2013.

Items must be unworn, unused and in their original condition and packaging
Please contact us before sending anything back — we will send you the return address and instructions
Returns should be sent using a tracked shipping method

Full details can be found in our Return & Refund Policy.

When will I receive my refund?

Once your return has been received and inspected:

Approved refunds are processed within 10 business days
Refunds are issued to your original payment method
Your bank or card issuer may take additional time to post the refund to your account