Refund & Return Policy

Last updated: August 24, 2026

We want every purchase from Londyn Lewinsky to feel completely secure. Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of the day it is delivered, without needing to give any reason. If you cancel within this window, we will also refund the standard outbound delivery costs of your original order. How to cancel, and who to contact, is explained in the return process below.

Beyond this statutory right, we keep our practical returns procedure as simple as possible for anyone who isn't fully satisfied.

Time Frame for Returns

You can request a return up to 14 days after your order has been delivered.

To qualify for a return:

The item must be unworn/unused and still in its original condition
All original packaging, tags and any accessories that came with it must be included
The item must not fall into one of the non-returnable categories listed below

Need help along the way? Our support team is there for you: info@londynlewinsky.com

Restocking Fees? None.

Londyn Lewinsky charges no restocking fees on any returned item.

The Essentials

Returns are accepted up to 14 days after delivery
Items must come back unused and in original condition
Packaging, tags and included accessories must be complete
No restocking fees apply
Our customer service team is available for any question

Return Postage

Paid by us — Londyn Lewinsky takes care of the return postage when your item:

arrives damaged
proves to be faulty
is not what you ordered

If any of this applies, email info@londynlewinsky.com before sending anything back, so we can assess the situation and give you the correct instructions.

Paid by you — the return postage is at your expense when you're returning something because you've changed your mind, ordered the wrong item, the size doesn't work, or you no longer want it.

How to Start a Return

Email us at: info@londynlewinsky.com

Please state:

your order number
the reason for the return
photos of the item, if it arrived damaged, faulty or incorrect

After reviewing your request, we'll send you detailed instructions for the return.

Before shipping, double-check that:

the item is packed safely
original packaging, tags, accessories and documents are all included
you're using a tracked delivery service

Londyn Lewinsky doesn't provide return labels, except when an item is damaged, faulty or was delivered in error.

Return Address

You'll receive the return address once your request has been approved. Please don't send anything back without contacting us first — unannounced returns may delay the process.

Refunds

When your return arrives, we check it against the conditions described above.

After approval:

the refund is issued to the payment method you used originally
processing usually takes just a few working days and, in any case, never more than 14 days after we receive the returned item (or proof of postage), as the law requires
your bank or payment provider may need additional time before the amount appears in your account

We'll let you know as soon as your refund has been processed.

Exchanges

Want a different size, colour or item instead? Send us a message at: info@londynlewinsky.com

We'll gladly go through the available options with you.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety or personalisation reasons. Where this is the case, it is clearly indicated on the relevant product page: